1. What is your cancellation policy?
A thirty (30) day notice is required for cancellation. Cancellations that are made more than thirty (30) days prior to the arrival date will incur no penalty other than an $99 administration fee. Early departure does not warrant any refund of rent or deposit. For cancellations made within 30 days of the stay, your money will not be refunded, (this applies to bad weather, floods, fires and other acts of god). No refunds will be given for storms. Mountain roads can be curvy and steep. Gravel drives are well maintained, however we highly recommend four wheel drive and/or chains during the snow months. We do not refund due to road conditions. However you can use those funds to rent with us another time within a year. In some cases you may use the funds farther out than a year if there is an emergency situation causing the reservation to be rescheduled. These will be handled on a case by case basis.
2. What is your check in/check out time?
CHECK-IN TIME IS AFTER 3:30 PM. MST AND CHECK OUT IS 10:30 AM MST. NO Early Check-ins. If you are in violation a $95 fine will be charged.
3. Do you accept pets?
We have designated homeowners that have agreed to allow renter to bring pets while staying in their rental. These rentals are available with an additional $95 non-refundable pet deposit. When choosing one of our vacation rentals, please view the full description and look for the “Pets Allowed” label designating whether that rental accepts pets.
4. Is there a deposit required to reserve a property?
An advance payment equal to ~30% of the rental rate is required at time of booking. We accept M/C, Visa, Discover (with additional 4% booking fee), EFT (Electronic Funds Transfer) and Zelle (electronic payments) (no fee). The BALANCE OF payment is due thirty (30) days before your arrival date.
5. Do you require a damage deposit?
A damage deposit is required. This deposit varies with the rental property. This must be received within 30 days of the rental date. It is fully refundable and will be processed within (10) days of departure, provided the following provisions are met.
a. No damage is done to home or its contents, beyond normal wear and tear.
b. No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay.
c. All debris, rubbish and discards are placed in refuse containers in the garage, and soiled dishes are placed in the dishwasher and cleaned. One load of laundry (towels) is started.
d. All keys are left in the lock box and home is left locked.
e. All charges accrued during the stay are paid prior to departure (for example if interim housekeeping is desired).
f. No linens are lost or damaged.
g. NO Early check-in or late check-out.
6. What items are provided in the rental property?
All of our rentals are completely stocked with dishes, pots and pans, glasses, cups, utensils and linens. Estes Park Central provides towels, dish washing soap, dish detergent, laundry detergent and soap. We will provide 2 rolls of toilet paper per bathroom and two rolls of paper towels. If you should run out during your stay, you will need to restock the paper products. Propane is provided for the grills and the grills will be clean. If additional propane is needed, the renter is responsible for this. Firewood is not provided, however, firewood is available for sale in Estes Park. Although items may be provided by our property owners, we don’t guarantee items such as hairdryers, irons, etc will be available for use.
7. Do you have an age requirement for renters?
We will not rent to vacationing students or singles under 25 years of age unless accompanied by an adult guardian or parent.
8. Are weddings allowed on the properties?
Unauthorized weddings, receptions, or other parties will be in violation of the rental agreement and additional charges may be incurred.
9. Who do we call if we have problems while we are staying at the property?
Please call us at 970-577-0087 and we will dispatch a maintenance person to solve the problem if necessary. You may also enter a maintenance ticket here.
10. Is there air conditioning in the rental properties?
Only a few of our rental properties have air conditioning. Mountain breezes are cool and refreshing in the summertime, and can be felt just by opening the windows.
11. How do I pay for my remaining balance?
The BALANCE OF payment is due thirty (30) days before your arrival date. We will automatically charge the credit card provided, so if you want to change your method of payment please call us prior to thirty (30) days before your arrival date.
12. Are there any other fees?
There is an additional non-refundable cleaning fee which varies with each rental property. Please ask your reservationist what cleaning fee applies.
13. Are there any discounts?
Peak season – summer, 10% discount spring and fall and 20% discount in the winter. Additional discount year round for staying 7+ nights, active duty military (additional 3%) except during the peak season.
14. Are there cribs, playpens, highchairs, pack and plays, etc available at the rental property?
These items may be available by the owners of the rental property but we don’t guarantee it. We suggest you rent these items from a merchant such as
Estes Park Rent-All (970-586-2158)
Babierge 970-775-3992 www.babierge.com
15. Can we have a package delivered to the rental property while we are there?
You may have a package shipped to the address of the property, however, keep in mind that if it arrives after you have checked out, we are not responsible for that package.
16. Do you have a storm/road condition policy?
No refunds will be given for storms. Mountain roads can be curvy and steep. Gravel drives are well maintained, however we highly recommend four wheel drive and/or chains during the snow months. We do not refund due to road conditions.